Skills & Knowledge you will learn

Apply aircraft safety procedures
Apply aviation work health and safety procedures
Implement regulations and policies during aviation safety and service operations
Manage human factors and situation awareness in an aviation operational environment
Work effectively in the aviation industry
Contribute to the achievement of on-time performance standards
Maintain security awareness and vigilance in an aviation workplace
Process workplace documentation
Apply awareness of dangerous goods and hazardous material requirements
Apply quality systems
Undertake emergency response action to a security threat
Advise on major services and attractions at aviation destinations
Provide quality customer service
Check in aircraft passengers
Manage a check-in queue
Contribute to team effectiveness
Process reservations
Use a computerised reservations or operations system
Source airfares for domestic flights
Advise on and construct fares for customers