Skills & Knowledge you will learn View Details

Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Collect, analyse and record information
Schedule customer engagement activity
Implement customer service standards
Show leadership in the workplace
Survey stakeholders to gather and record information
Organise and monitor the operation of compliance management system
Implement processes for the management of a breach in compliance requirements
Promote and liaise on compliance requirements, systems and related issues
Lead and manage a sales team
Develop a workplace learning environment

Skills & Knowledge you will learn View Details

Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Collect, analyse and record information
Survey stakeholders to gather and record information
Analyse consumer behaviour for specific markets
Show leadership in the workplace
Meet statutory and organisation information requirements
Undertake project work
Apply project quality management techniques
Apply project risk management techniques
Provide personal leadership
Provide education and training on compliance requirements and systems

Skills & Knowledge you will learn View Details

Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Collect, analyse and record information
Schedule customer engagement activity
Implement customer service standards
Show leadership in the workplace
Survey stakeholders to gather and record information
Organise and monitor the operation of compliance management system
Implement processes for the management of a breach in compliance requirements
Promote and liaise on compliance requirements, systems and related issues
Lead and manage a sales team
Develop a workplace learning environment

Skills & Knowledge you will learn View Details

Conduct customer engagement
Prepare for work in a customer engagement environment
Communicate in the workplace
Use multiple information systems
Deliver a service to customers
Operate a personal digital device
Contribute to health and safety of self and others
Conduct outbound customer engagement
Process credit applications

Skills & Knowledge you will learn View Details

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Communicate with influence
Incorporate digital solutions into plans and practices
Manage an information or knowledge management system
Plan, implement and review a quality assurance program
Manage employee relations

Skills & Knowledge you will learn View Details

Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Conduct customer engagement
Conduct a telemarketing campaign
Provide sales solutions to customers
Conduct outbound customer engagement
Present, secure and support sales solutions
Show leadership in the workplace
Apply knowledge of WHS laws in the workplace
Identify opportunities for cross-selling products and services

Skills & Knowledge you will learn View Details

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Communicate with influence
Incorporate digital solutions into plans and practices
Manage an information or knowledge management system
Plan, implement and review a quality assurance program
Manage employee relations

Skills & Knowledge you will learn View Details

Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Conduct customer engagement
Conduct a telemarketing campaign
Provide sales solutions to customers
Conduct outbound customer engagement
Present, secure and support sales solutions
Show leadership in the workplace
Apply knowledge of WHS laws in the workplace
Identify opportunities for cross-selling products and services

Skills & Knowledge you will learn View Details

Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Collect, analyse and record information
Survey stakeholders to gather and record information
Analyse consumer behaviour for specific markets
Show leadership in the workplace
Meet statutory and organisation information requirements
Undertake project work
Apply project quality management techniques
Apply project risk management techniques
Provide personal leadership
Provide education and training on compliance requirements and systems

Skills & Knowledge you will learn View Details

Coordinate implementation of customer service strategies
Develop teams and individuals
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Collect, analyse and record information
Schedule customer engagement activity
Implement customer service standards
Show leadership in the workplace
Survey stakeholders to gather and record information
Organise and monitor the operation of compliance management system
Implement processes for the management of a breach in compliance requirements
Promote and liaise on compliance requirements, systems and related issues
Lead and manage a sales team
Develop a workplace learning environment