Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Participate in environmentally sustainable work practices
Use computer operating systems and hardware
Work and communicate effectively in an ICT environment
Operate application software packages
Operate a digital media technology package
Use social media tools for collaboration and engagement
Interact with ICT clients
Record client support requirements
Maintain ICT equipment and consumables
Install software applications
Identify and use basic current industry specific technologies
Design basic organisational documents using computing packages
Apply problem-solving techniques to routine ICT malfunctions

Skills & Knowledge you will learn View Details

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Provide ICT advice to clients
Maintain equipment and software
Review and maintain a website
Use social media tools for collaboration and engagement
Comply with organisational requirements for protection and use of intellectual property
Migrate to new technology

Skills & Knowledge you will learn View Details

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Customise packaged software applications for clients
Use advanced features of computer applications
Develop macros and templates for clients using standard products
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Maintain equipment and software
Migrate to new technology
Evaluate characteristics of cloud computing solutions and services

Skills & Knowledge you will learn View Details

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Customise packaged software applications for clients
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Provide ICT advice to clients
Maintain equipment and software
Review and maintain a website
Use social media tools for collaboration and engagement
Migrate to new technology

Skills & Knowledge you will learn View Details

Contribute to implementing and maintaining WHS consultation and participation process
Implement and monitor environmentally sustainable work practices
Determine and confirm client business requirements
Create technical documentation
Contribute to copyright, ethics and privacy in an ICT environment
Install, configure and secure a small office or home office network
Identify and resolve client ICT problems
Action change requests
Configure and troubleshoot operating system software
Connect, maintain and configure hardware components
Evaluate system status
Support users and troubleshoot desktop applications
Locate and troubleshoot ICT equipment, system and software faults
Configure a desktop environment
Support small scale ICT projects
Provide one-to-one instruction
Identify, evaluate and apply current industry-specific technologies to meet industry standards
Participate in ICT services
Implement maintenance procedures
Provide first-level remote help-desk support
Deploy software to networked computers
Create basic databases

Skills & Knowledge you will learn View Details

Contribute to implementing and maintaining WHS consultation and participation process
Implement and monitor environmentally sustainable work practices
Determine and confirm client business requirements
Create technical documentation
Contribute to copyright, ethics and privacy in an ICT environment
Install, configure and secure a small office or home office network
Identify and resolve client ICT problems
Action change requests
Install and manage a server
Install, operate and troubleshoot a small enterprise branch network
Build a small wireless local area network
Install, configure and test network security
Relate to clients on a business level
Provide one-to-one instruction
Provide first-level remote help-desk support
Support different operating systems
Develop workplace policy and procedures for sustainability
Identify, evaluate and apply current industry-specific technologies to meet industry standards
Install, configure and test a router
Implement maintenance procedures
Configure a desktop environment
Install thin client applications for power over ethernet

Skills & Knowledge you will learn View Details

Ensure a safe workplace
Develop workplace policy and procedures for sustainability
Gather data to identify business requirements
Match ICT needs with the strategic direction of the enterprise
Update ICT system operational procedures
Research and review hardware technology options for organisations
Determine appropriate ICT strategies and solutions
Prioritise ICT change requests
Review and manage delivery of maintenance services
Manage ICT security
Install and maintain valid authentication processes
Manage network security
Manage system security
Identify and resolve network problems
Manage a project using software management tools
Manage ICT projects
Implement and use web services
Customise a complex ICT content management system
Maintain custom software
Review developed software

Skills & Knowledge you will learn View Details

Contribute to implementing and maintaining WHS consultation and participation process
Implement and monitor environmentally sustainable work practices
Determine and confirm client business requirements
Create technical documentation
Contribute to copyright, ethics and privacy in an ICT environment
Install, configure and secure a small office or home office network
Identify and resolve client ICT problems
Action change requests
Install and manage a server
Install, operate and troubleshoot a small enterprise branch network
Build a small wireless local area network
Install, configure and test network security
Relate to clients on a business level
Provide one-to-one instruction
Provide first-level remote help-desk support
Support different operating systems
Develop workplace policy and procedures for sustainability
Identify, evaluate and apply current industry-specific technologies to meet industry standards
Install, configure and test a router
Implement maintenance procedures
Configure a desktop environment
Install thin client applications for power over ethernet

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Participate in environmentally sustainable work practices
Use computer operating systems and hardware
Work and communicate effectively in an ICT environment
Operate application software packages
Operate a digital media technology package
Use social media tools for collaboration and engagement
Interact with ICT clients
Record client support requirements
Maintain ICT equipment and consumables
Install software applications
Identify and use basic current industry specific technologies
Design basic organisational documents using computing packages
Apply problem-solving techniques to routine ICT malfunctions

Skills & Knowledge you will learn View Details

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Provide ICT advice to clients
Maintain equipment and software
Review and maintain a website
Use social media tools for collaboration and engagement
Comply with organisational requirements for protection and use of intellectual property
Migrate to new technology