Gardening, Farming, Animals & Environment

Customer Service Officer

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Areas Of Interest:   Clerical & Administration
Certificate Level:  Certificate IV
Certificate Name:  Certificate IV in Government
Certificate Description:  Employees work in a customer service government agency (for example, welfare support, council emergency aid) delivering services to clients. Work may entail administering financial and other benefits, conducting interviews with clients and helping clients with complex needs.
Code:  PSP40116
Work Type:  Analytic & Scientific Organising & Clerical

Skills & Knowledge you will learn

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Work with interpreters
Exercise delegations
Identify and select government service delivery options
Conduct government service delivery interviews
Administer delivery of financial and other benefits
Introduce the government service delivery model
Assist self-management of government service offers
Deal with incorrect payments and debts

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