Industry: Retail

Skills & Knowledge you will learn View Details

The nationally recognised SIR30216 Certificate III in Retail will give you a great introduction to the dynamic world of retail, arming you with the skills and knowledge to engage the customer, maintain daily store operations, and deliver on organisational expectations.

You’ll learn how to communicate product information, work effectively in a team environment, use retail technology, and build customer loyalty. Retail workers are dedicated and patient, with exceptional communication and people skills which are must-have skills in any job and industry!

Skills & Knowledge you will learn View Details

Enjoy interacting with customers and have good management and organisational skills?

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Skills & Knowledge you will learn View Details

The SIR30216 Certificate III in Retail is recommended for individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. It provides a qualification to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick-service restaurants.