Skills & Knowledge you will learn

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide visitor information
Allocate tour or activity resources
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Use a computerised reservations or operations system
Lead tour groups
Prepare specialised interpretative content on cultural and heritage environments
Prepare and present tour commentaries or activities
Coordinate and operate tours
Operate commercial vehicle