Customer Service Assistant (Quick Food)

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Areas Of Interest:   Retail & Service
Certificate Level:  Certificate II
Certificate Name:  Certificate II in Retail Services
Certificate Description:  Working as a Customer Service Assistant in a quick food outlet you serve customers and sell food and drinks.
Code:  SIR20216
Work Type:  Persuading & Service

Skills & Knowledge you will learn

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Use business technology
Advise on food products and services
Organise and maintain the store environment
Follow point-of-sale procedures