Senior Customer Service Assistant

Transport, Logistics & Warehousing

Areas Of Interest: Rail Transport

Certificate Level: Certificate III

Certificate Name: Certificate III in Rail Customer Service

Certificate Description: Working as a Senior Customer Service Assistant you will be required to provide timetable and platform information to customers. You will conduct regular inspections of the station facilities and report or rectify any problems and respond to station, train and track related incidents or emergencies.

Code: TLI33118

Work Type: Persuading & Service

Skills & Knowledge you will learn

Deliver a service to customers
Manage conflict
Apply awareness of railway fundamentals
Complete workplace documents
Implement and monitor work health and safety procedures
Apply local incident response procedures
Apply positive behaviours in the workplace
Apply quality systems
Deliver and monitor a service to customers
Provide first aid
Provide revenue protection measures
Advise on and construct fares for passengers

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