Training Courses: Finance & Banking

Sales Clerk

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Develop and use a personal budget
Develop knowledge of the Australian financial system and markets
Provide customer service in a retail agency
Balance retail transactions

Bank Customer Service Assistant

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Establish client relationship and analyse needs
Develop, present and negotiate client solutions
Provide customer service in a retail agency
Balance retail transactions
Implement customer service standards
Process customer accounts
Process customer transactions
Maintain Automatic Teller Machine (ATM) services
Balance cash holdings

Trainee Trust Officer

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Establish client relationship and analyse needs
Establish entitlements to an intestate estate
Administer a non-complex estate
Administer a non-complex trust
Conduct customer engagement
Retrieve information from records
Be MoneySmart
Prepare government returns and reports
Perform financial calculations

Collections Clerk

Skills & Knowledge you will learn View Details

Maintain financial records
Prepare financial reports
Use business technology
Resolve disputes
Work effectively in the financial services industry
Collect debts
Serve legal process
Locate subjects
Develop and document case recommendations
Initiate legal recovery of debts
Process customer complaints
Contribute to health and safety of self and others

Mercantile Agents Officer (Repossession)

Skills & Knowledge you will learn View Details

Maintain financial records
Prepare financial reports
Use business technology
Resolve disputes
Work effectively in the financial services industry
Collect debts
Serve legal process
Locate subjects
Repossess property
Process customer complaints
Implement processes for the management of a breach in compliance requirements
Apply principles of professional practice to work in the financial services industry

Process Server

Skills & Knowledge you will learn View Details

Maintain financial records
Prepare financial reports
Use business technology
Resolve disputes
Work effectively in the financial services industry
Collect debts
Serve legal process
Locate subjects
Develop and document case recommendations
Initiate legal recovery of debts
Process customer complaints
Contribute to the health and safety of self and others

Credit Manager

Skills & Knowledge you will learn View Details

Conduct individual work within a compliance framework
Assess credit applications
Establish and maintain appropriate security
Manage and recover bad and doubtful debts
Utilise the legal process to recover outstanding debt
Manage overdue customer accounts
Resolve disputes
Apply principles of professional practice to work in the financial services industry
Implement risk management strategies
Lead team effectiveness
Manage a small team
Process business tax requirements

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