Training Courses for Retail, Sales, Marketing & Customer Service

Customer Service Assistant (General)

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Control stock
Support marketing and promotional activities
Balance and secure point-of-sale terminal
Build sales of branded products

Retail Supervisor

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Supervise and support frontline team members
Train others in frontline tasks
Balance and secure point-of-sale terminal
Build sales of branded products

Team Leader (Quick Food)

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Supervise a food safety program
Handle food safely in a retail environment
Balance and secure point-of-sale terminal
Train others in frontline tasks
Promote team cohesion

Team Leader (Supermarket)

Skills & Knowledge you will learn View Details

Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Work with diverse people
Control stock
Handle food safely in a retail environment
Supervise and support frontline team members
Train others in frontline tasks

Sales Counter Assistant (Wholesaler)

Skills & Knowledge you will learn View Details

Optimise customer and territory coverage
Build customer relationships and loyalty
Maintain business to business relationships
Work effectively in a service environment
Contribute to workplace health and safety
Control stock
Provide sales solutions to customers
Process product and service data
Identify and respond to security risks
Sell to the retail customer

Checkout Team Worker

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Use strategies to respond to routine workplace problems
Organise and maintain the store environment
Follow point-of-sale procedures
Use business technology

Customer Service Assistant (Department Store)

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Receive and handle retail stock
Use strategies to respond to routine workplace problems
Organise and maintain the store environment
Follow point-of-sale procedures
Use business technology

Customer Service Assistant (Quick Food)

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Use business technology
Advise on food products and services
Organise and maintain the store environment
Follow point-of-sale procedures

Gourmet Food Sales Assistant

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Receive and handle retail stock
Advise on food products and services
Follow point-of-sale procedures
Use business technology

Rural Sales Assistant

Skills & Knowledge you will learn View Details

Sell products and services
Deliver and monitor a service to customers
Recommend products and services
Identify sales prospects
Build relationships with customers
Apply environmentally sustainable work practices
Maintain work health and safety processes
Licence to operate a forklift truck
Provide advice on hardware products
Coordinate customer service and networking activities
Merchandise products
Handle bulk materials in storage areas

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