Training Courses: Clerical & Administration

Local Government Community Relations Team Leader

Skills & Knowledge you will learn View Details

Follow defined OHS policies and procedures
Work effectively in local government
Work with others in local government
Provide quality and timely advice to council
Develop, implement and review operational plans
Represent council’s role and value in the community
Conduct public educational presentations
Develop and organise public education programs
Establish cooperative arrangements with other organisations
Devise and conduct community consultations
Manage a local government project
Provide team leadership

Local Government General Administration Officer

Skills & Knowledge you will learn View Details

Work effectively in Local Government
Provide quality and timely advice to council
Provide team leadership
Develop, implement and review policies and procedures
Follow defined OHS policies and procedures
Develop, implement and review operational plans
Promote and facilitate organisational performance
Establish cooperative arrangements with other organisations
Manage finances within a budget
Coordinate and facilitate a change process
Monitor council procedures to ensure compliance with relevant legislation
Manage a local government project

Local Government Business Administration Officer

Skills & Knowledge you will learn View Details

Work effectively in Local Government
Provide quality and timely advice to council
Provide team leadership
Develop, implement and review policies and procedures
Administer contracts
Prepare tender documentation
Prepare response to tenders
Develop and maintain supplier relationships
Participate in negotiations
Establish purchasing networks to ensure council is resource effective
Prepare accounts for rates
Prepare rates notice forms

Local Government Electoral Officer

Skills & Knowledge you will learn View Details

Work effectively in Local Government
Provide quality and timely advice to council
Provide team leadership
Develop, implement and review policies and procedures
Conduct public educational presentations
Administer the electoral role
Arrange and supervise polling places
Conduct community consultations
Implement marketing plan
Contribute to policy development
Provide staff development programs
Develop a communication plan

Administrative Services Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Use resources to achieve unit work goals
Deal with conflict
Compose complex workplace documents
Provide workplace coaching
Develop internal and external networks
Exercise delegations
Undertake project work
Apply project time management techniques

Customer Service Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Work with interpreters
Exercise delegations
Identify and select government service delivery options
Conduct government service delivery interviews
Administer delivery of financial and other benefits
Introduce the government service delivery model
Assist self-management of government service offers
Deal with incorrect payments and debts

Human Resources Officer

Skills & Knowledge you will learn View Details

Employees work in a small government agency where they perform a wide range of human resource administrative responsibilities.

Injury Rehabilitation Manager

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Undertake initial rehabilitation assessments
Conduct situational workplace assessments
Develop return to work plans
Implement and monitor return to work plans
Promote and educate about injury management
Monitor and review injury management cases
Maintain injury management case files
Compose complex workplace documents

Revenue Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Identify and apply statute law
Undertake legislative decision making
Manage information on legal entities, relationships and properties
Access applications for grants, subsidies and rebates
Evaluate returns-based taxes
Determine land tax liability
Determine stamp duties
Administer levies, fines and other taxes

Local Government Administration Assistant

Skills & Knowledge you will learn View Details

Access learning and career development opportunities
Follow defined OHS policies and procedures
Provide service to Local Government customers
Work effectively in Local Government context
Work with others in Local Government
Coordinate production of communication materials
Assist customers with rate enquiries
Use business technology
Produce simple word processed documents
Handle mail

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