Clerical & Administration Training Courses - Register Online for Training at Apprenticeship.com.au

Local Government Electoral Officer

Skills & Knowledge you will learn View Details

Work effectively in Local Government
Provide quality and timely advice to council
Provide team leadership
Develop, implement and review policies and procedures
Conduct public educational presentations
Administer the electoral role
Arrange and supervise polling places
Conduct community consultations
Implement marketing plan
Contribute to policy development
Provide staff development programs
Develop a communication plan

Administrative Services Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Use resources to achieve unit work goals
Deal with conflict
Compose complex workplace documents
Provide workplace coaching
Develop internal and external networks
Exercise delegations
Undertake project work
Apply project time management techniques

Customer Service Officer

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Contribute to health and safety of self and others
Work with interpreters
Exercise delegations
Identify and select government service delivery options
Conduct government service delivery interviews
Administer delivery of financial and other benefits
Introduce the government service delivery model
Assist self-management of government service offers
Deal with incorrect payments and debts

Human Resources Officer

Skills & Knowledge you will learn View Details

Employees work in a small government agency where they perform a wide range of human resource administrative responsibilities.

Injury Rehabilitation Manager

Skills & Knowledge you will learn View Details

Uphold the values and principles of public service
Deliver and monitor service to clients
Value diversity
Apply government processes
Encourage compliance with legislation in the public sector
Support policy implementation
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Undertake initial rehabilitation assessments
Conduct situational workplace assessments
Develop return to work plans
Implement and monitor return to work plans
Promote and educate about injury management
Monitor and review injury management cases
Maintain injury management case files
Compose complex workplace documents

Library Technician

Skills & Knowledge you will learn View Details

Manage quality customer service
Lead team effectiveness
Consolidate and maintain industry knowledge
Develop and promote activities, events and public programs
Monitor compliance with copyright and licence requirements
Extend own information literacy
Identify and resolve client IT problems
Review and maintain a website
Contribute to collection management
Maintain digital repositories
Promote literature and reading
Complete a range of cataloguing activities
Provide subject access and classify material
Use and monitor advanced functions of integrated library management systems
Research and analyse information to meet customer needs
Analyse and describe specialist and complex material
Undertake project work
Provide multimedia support
Use social media tools for collaboration and engagement

Sales Account Assistant

Skills & Knowledge you will learn View Details

Develop product knowledge
Build client relationships and business networks
Identify and plan sales prospects
Present, secure and support sales solutions
Establish networks
Address customer needs
Make a presentation
Conduct market research
Promote products and services
Implement a sales plan

Sales Agent

Skills & Knowledge you will learn View Details

Develop product knowledge
Build client relationships and business networks
Identify and plan sales prospects
Present, secure and support sales solutions
Establish networks
Analyse and present research information
Make a presentation
Implement a sales plan
Lead and manage a sales team
Market goods and services internationally

Contracts Officer

Skills & Knowledge you will learn View Details

Apply project scope-management techniques
Apply project time-management techniques
Apply project quality-management techniques
Apply project cost-management techniques
Apply project human resources management approaches
Apply project information management and communications techniques
Apply the principles of contract law
Implement and monitor procurement process
Collect, analyse and present workplace data and information

Project Administrator

Skills & Knowledge you will learn View Details

Apply project scope-management techniques
Apply project time-management techniques
Apply project quality-management techniques
Apply project cost-management techniques
Apply project human resources management approaches
Apply project information management and communications techniques
Apply project risk-management techniques
Organise meetings
Implement and monitor environmentally sustainable work practices

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