Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Work effectively in hospitality service
Provide responsible gambling services
Attend gaming machines
Operate a TAB outlet
Analyse and report on gaming machine data
Manage gaming activities
Recruit, select and induct staff
Monitor staff performance
Manage risk
Plan and conduct evacuation of premises
Coordinate marketing activities
Develop and implement marketing strategies
Manage meetings
Make a presentation

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Work effectively in hospitality service
Conduct night audit
Provide accommodation reception services
Use a computerised reservations or operations system
Process reservations
Address protocol requirements
Design and produce business documents
Investigate and design e-business solutions
Develop, implement and monitor the use of social media in a business
Prepare financial reports
Manage risk
Recruit, select and induct staff
Coordinate production of brochures and marketing materials
Research and analyse tourism data

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for food safety
Work effectively in hospitality service
Design and produce business documents
Prepare financial reports
Plan in-house events or functions
Provide responsible service of alcohol
Provide advice on beers, spirits and liqueurs
Provide advice on Australian wines
Provide advice on imported wines
Provide silver service
Provide advice on food
Provide advice on food and beverage matching
Manage the sale or service of wine
Recruit, select and induct staff
Monitor staff performance

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for food safety
Work effectively as a cook
Use food preparation equipment
Prepare stocks, sauces and soups
Prepare vegetable, fruit, egg and farinaceous dishes
Produce cook-chill and cook-freeze foods
Re-thermalise chilled and frozen foods
Develop menus for special dietary requirements
Coordinate cooking operations
Plan catering for events or functions
Design and cost menus
Recruit, select and induct staff
Monitor staff performance
Purchase goods
Control stock

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage finances
Manage operational plan
Develop and implement a business plan
Develop and manage quality customer service practices
Manage finances within a budget
Prepare and monitor budgets
Manage physical assets
Research and comply with regulatory requirements
Lead and manage people
Recruit, select and induct staff
Monitor staff performance
Monitor work operations
Establish and conduct business relationships
Develop and implement marketing strategies
Establish and maintain a work health and safety system
Use hygienic practices for food safety
Work effectively as a cook
Use food preparation equipment
Prepare vegetable, fruit, egg and farinaceous dishes
Produce cook-chill and cook-freeze foods
Re-thermalise chilled and frozen foods
Prepare food to meet special dietary requirements
Produce cakes, pastries and breads
Prepare specialised food items
Develop and implement a food safety program
Manage conflict
Design and produce business documents
Roster staff
Design and cost menus
Coordinate cooking operations
Plan catering for events or functions
Manage risk

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Work effectively in hospitality service
Provide responsible gambling services
Attend gaming machines
Operate a TAB outlet
Analyse and report on gaming machine data
Manage gaming activities
Recruit, select and induct staff
Monitor staff performance
Manage risk
Plan and conduct evacuation of premises
Coordinate marketing activities
Develop and implement marketing strategies
Manage meetings
Make a presentation

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Work effectively in hospitality service
Conduct night audit
Provide accommodation reception services
Use a computerised reservations or operations system
Process reservations
Address protocol requirements
Design and produce business documents
Investigate and design e-business solutions
Develop, implement and monitor the use of social media in a business
Prepare financial reports
Manage risk
Recruit, select and induct staff
Coordinate production of brochures and marketing materials
Research and analyse tourism data

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for food safety
Work effectively in hospitality service
Design and produce business documents
Prepare financial reports
Plan in-house events or functions
Provide responsible service of alcohol
Provide advice on beers, spirits and liqueurs
Provide advice on Australian wines
Provide advice on imported wines
Provide silver service
Provide advice on food
Provide advice on food and beverage matching
Manage the sale or service of wine
Recruit, select and induct staff
Monitor staff performance

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage operational plan
Enhance the customer service experience
Develop and manage quality customer service practices
Manage conflict
Manage finances within a budget
Prepare and monitor budgets
Research and comply with regulatory requirements
Roster staff
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Use hygienic practices for food safety
Work effectively as a cook
Use food preparation equipment
Prepare stocks, sauces and soups
Prepare vegetable, fruit, egg and farinaceous dishes
Produce cook-chill and cook-freeze foods
Re-thermalise chilled and frozen foods
Develop menus for special dietary requirements
Coordinate cooking operations
Plan catering for events or functions
Design and cost menus
Recruit, select and induct staff
Monitor staff performance
Purchase goods
Control stock

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Manage finances
Manage operational plan
Develop and implement a business plan
Develop and manage quality customer service practices
Manage finances within a budget
Prepare and monitor budgets
Manage physical assets
Research and comply with regulatory requirements
Lead and manage people
Recruit, select and induct staff
Monitor staff performance
Monitor work operations
Establish and conduct business relationships
Develop and implement marketing strategies
Establish and maintain a work health and safety system
Use hygienic practices for hospitality service
Work effectively in hospitality service
Provide responsible gambling services
Attend gaming machines
Analyse and report on gaming machine data
Manage gaming activities
Make a presentation
Manage meetings
Provide club reception services
Interpret financial information
Manage employee relations
Roster staff
Establish stock purchasing and control systems
Coordinate marketing activities
Monitor and control individual and crowd behaviour
Plan and conduct evacuation of premises
Identify hazards, assess and control safety risks