Skills & Knowledge you will learn View Details

Lead effective workplace relationships
Contribute to health and safety of self and others
Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Provide appropriate services, advice and products to clients
Determine client requirements and expectations
Record and implement client instructions
Conduct product research to support recommendations
Analyse insurance claims
Evaluate risk for new business

Skills & Knowledge you will learn View Details

Work effectively in the financial services industry
Develop and maintain in-depth knowledge of products and services used by the life insurance sector
Comply with financial services legislation
Respond to customer enquiries
Resolve disputes
Deliver a professional service to customers
Process a life insurance application
Issue a life insurance policy
Contribute to the life risk underwriting process
Evaluate life insurance claims
Collect and manage information to facilitate claims assessment
Settle life insurance claims
Use medical terminology in an insurance context

Skills & Knowledge you will learn View Details

Research, analyse and report information in insurance broking
Meet industry and legislative guidelines and organisational procedures relating to insurance broking
Deliver professional insurance broking services
Work effectively in the financial services industry
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Participate in negotiations
Resolve disputes
Make a presentation
Show leadership in the workplace
Manage a small team
Develop work priorities

Skills & Knowledge you will learn View Details

Participate in negotiations
Resolve disputes
Maintain customer relationship
Work within the personal injury management sector
Analyse insurance claims
Manage personal injury claims
Manage personal injury case loads
Deliver and monitor a service to customers
Contribute to effective workplace relationships
Show leadership in the workplace
Undertake project work
Develop work priorities
Educate clients on personal injury management issues

Skills & Knowledge you will learn View Details

Participate in negotiations
Resolve disputes
Maintain customer relationship
Work within the personal injury management sector
Manage and recover bad and doubtful debts
Register policy
Renew and maintain policy
Develop and maintain knowledge of personal injury management insurance
Contribute to effective workplace relationships
Show leadership in the workplace
Evaluate risk for new business
Underwrite new business
Underwrite renewal business

Skills & Knowledge you will learn View Details

Participate in negotiations
Resolve disputes
Maintain customer relationship
Work within the personal injury management sector
Plan and implement rehabilitation and return to work and health strategies
Facilitate a return to work
Facilitate workplace assessment with stakeholders for personal injury cases
Deliver and monitor a service to customers
Contribute to effective workplace relationships
Contribute to quality injury management system
Show leadership in the workplace
Analyse and present research information
Develop return to work plans

Skills & Knowledge you will learn View Details

Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide advice in superannuation
Conduct product research to support recommendations
Provide appropriate services, advice and products to clients
Determine client requirements and expectations
Record and implement client instructions
Supervise insurer liaison
Develop client relationships with employers and establish superannuation systems
Provide advanced customer service to superannuation clients
Produce reports for superannuation
Supervise and monitor operational guidelines in a superannuation organisation

Skills & Knowledge you will learn View Details

Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide Tier 1 general advice in general insurance
Provide Tier 1 personal advice in general insurance
Implement claim recovery procedures
Review and advise on claims costs, policies and procedures
Manage non-routine and complex claims
Work with legal teams to resolve complex claims
Manage quality customer service
Review business performance
Manage premium customer relationships
Develop workplace policy and procedures for sustainability

Skills & Knowledge you will learn View Details

Deliver professional insurance broking services
Review service performance
Implement changes to broking client’s insurance program
Negotiate complex claims settlement for insurance broking client
Prepare submission for new business
Manage complex risk portfolio for a broking client
Monitor broking client requirements and establish loss control programs
Provide advice in insurance broking
Manage quality customer service
Lead and manage a sales team

Skills & Knowledge you will learn View Details

Develop and maintain in-depth knowledge of products and services used by the Life Insurance sector
Provide Tier 1 personal advice in life insurance
Comply with financial services legislation
Determine client requirements and expectations
Record and implement client instructions
Prepare a distribution plan
Resource a distribution plan
Manage complex life insurance claims
Use medical terminology in an insurance context
Investigate claims
Work with legal teams to resolve complex claims
Evaluate and report on status of claims portfolio