Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Process superannuation fund payments
Establish, maintain and process superannuation records
Process superannuation contributions
Process superannuation rollover benefits
Implement member investment instructions
Terminate superannuation plans
Conduct customer engagement
Maintain business records
Be MoneySmart

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Follow organisation procedures to process claim
Process facultative and treaty reinsurance claim
Settle claims
Process claims payments
Provide general advice on financial products and services
Conduct customer engagement

Skills & Knowledge you will learn View Details

Collect, analyse and record information
Deliver and monitor service to customers
Implement new or renewed insurance program for insurance broking clients
Place client insurances with insurers and confirm insurance cover with clients
Provide a claims service to an insurance broking client
Work effectively in the financial services industry
Process customer complaints
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Maintain business resources

Skills & Knowledge you will learn View Details

Identify and report vehicle claim fraud indicators
Provide vehicle loss assessments and identify repair requirements
Provide vehicle total loss assessments
Review vehicle repair quotations
Apply insurance industry knowledge to vehicle loss assessments
Inspect quality of vehicle repair work
Identify and value vehicle salvage
Apply automotive mechanical and electrical knowledge to vehicle loss assessments
Apply automotive body and paint knowledge to vehicle loss assessments
Evaluate vehicle bodywork for damage and identify repair requirements
Evaluate vehicle paintwork for damage and identify refinish requirements
Follow environmental and sustainability best practice in an automotive workplace
Manage complex customer issues in an automotive workplace
Inspect damaged vehicle systems and recommend repairs
Build client relationships and business networks
Lead effective workplace relationships
Use information technology systems

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Resolve disputes
Apply principles of professional practice to work in the financial services industry
Process complex superannuation benefit or insurance claim
Assist in meeting superannuation compliance requirements
Establish and administer retirement income streams
Establish and customise employer accounts
Establish and maintain fund or plan
Provide effective information to members
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Manage specialist external advisory services
Survey stakeholders to gather and record information
Deliver and monitor a service to customers

Skills & Knowledge you will learn View Details

Lead effective workplace relationships
Contribute to health and safety of self and others
Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Provide appropriate services, advice and products to clients
Determine client requirements and expectations
Record and implement client instructions
Conduct product research to support recommendations
Analyse insurance claims
Evaluate risk for new business

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Establish client relationship and analyse needs
Develop, present and negotiate client solutions
Conduct customer engagement
Provide sales solutions to customers
Retrieve information from records
Conduct online transactions
Process payment documentation
Maintain business records
Be MoneySmart