Skills & Knowledge you will learn View Details

Identify and report vehicle claim fraud indicators
Provide vehicle loss assessments and identify repair requirements
Provide vehicle total loss assessments
Review vehicle repair quotations
Apply insurance industry knowledge to vehicle loss assessments
Inspect quality of vehicle repair work
Identify and value vehicle salvage
Apply automotive mechanical and electrical knowledge to vehicle loss assessments
Apply automotive body and paint knowledge to vehicle loss assessments
Evaluate vehicle bodywork for damage and identify repair requirements
Evaluate vehicle paintwork for damage and identify refinish requirements
Follow environmental and sustainability best practice in an automotive workplace
Manage complex customer issues in an automotive workplace
Inspect damaged vehicle systems and recommend repairs
Build client relationships and business networks
Lead effective workplace relationships
Use information technology systems

Skills & Knowledge you will learn View Details

Contribute to health and safety of self and others
Resolve disputes
Apply principles of professional practice to work in the financial services industry
Process complex superannuation benefit or insurance claim
Assist in meeting superannuation compliance requirements
Establish and administer retirement income streams
Establish and customise employer accounts
Establish and maintain fund or plan
Provide effective information to members
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Manage specialist external advisory services
Survey stakeholders to gather and record information
Deliver and monitor a service to customers

Skills & Knowledge you will learn View Details

Lead effective workplace relationships
Contribute to health and safety of self and others
Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Provide appropriate services, advice and products to clients
Determine client requirements and expectations
Record and implement client instructions
Conduct product research to support recommendations
Analyse insurance claims
Evaluate risk for new business

Skills & Knowledge you will learn View Details

Work effectively in the financial services industry
Develop and maintain in-depth knowledge of products and services used by the life insurance sector
Comply with financial services legislation
Respond to customer enquiries
Resolve disputes
Deliver a professional service to customers
Process a life insurance application
Issue a life insurance policy
Contribute to the life risk underwriting process
Evaluate life insurance claims
Collect and manage information to facilitate claims assessment
Settle life insurance claims
Use medical terminology in an insurance context

Skills & Knowledge you will learn View Details

Research, analyse and report information in insurance broking
Meet industry and legislative guidelines and organisational procedures relating to insurance broking
Deliver professional insurance broking services
Work effectively in the financial services industry
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Participate in negotiations
Resolve disputes
Make a presentation
Show leadership in the workplace
Manage a small team
Develop work priorities

Skills & Knowledge you will learn View Details

Participate in negotiations
Resolve disputes
Maintain customer relationship
Work within the personal injury management sector
Analyse insurance claims
Manage personal injury claims
Manage personal injury case loads
Deliver and monitor a service to customers
Contribute to effective workplace relationships
Show leadership in the workplace
Undertake project work
Develop work priorities
Educate clients on personal injury management issues

Skills & Knowledge you will learn View Details

Participate in negotiations
Resolve disputes
Maintain customer relationship
Work within the personal injury management sector
Manage and recover bad and doubtful debts
Register policy
Renew and maintain policy
Develop and maintain knowledge of personal injury management insurance
Contribute to effective workplace relationships
Show leadership in the workplace
Evaluate risk for new business
Underwrite new business
Underwrite renewal business

Skills & Knowledge you will learn View Details

Participate in negotiations
Resolve disputes
Maintain customer relationship
Work within the personal injury management sector
Plan and implement rehabilitation and return to work and health strategies
Facilitate a return to work
Facilitate workplace assessment with stakeholders for personal injury cases
Deliver and monitor a service to customers
Contribute to effective workplace relationships
Contribute to quality injury management system
Show leadership in the workplace
Analyse and present research information
Develop return to work plans

Skills & Knowledge you will learn View Details

Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide advice in superannuation
Conduct product research to support recommendations
Provide appropriate services, advice and products to clients
Determine client requirements and expectations
Record and implement client instructions
Supervise insurer liaison
Develop client relationships with employers and establish superannuation systems
Provide advanced customer service to superannuation clients
Produce reports for superannuation
Supervise and monitor operational guidelines in a superannuation organisation

Skills & Knowledge you will learn View Details

Apply principles of professional practice to work in the financial services industry
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Provide Tier 1 general advice in general insurance
Provide Tier 1 personal advice in general insurance
Implement claim recovery procedures
Review and advise on claims costs, policies and procedures
Manage non-routine and complex claims
Work with legal teams to resolve complex claims
Manage quality customer service
Review business performance
Manage premium customer relationships
Develop workplace policy and procedures for sustainability