Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Design and produce business documents
Participate in environmentally sustainable work practices
Operate online information systems
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Source and use information on the tourism and travel industry
Research and share general information on Australian Indigenous cultures
Prepare specialised interpretive content on cultural and heritage environments
Conduct complex oral communication in a language other than English

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Participate in environmentally sustainable work practices
Research and share information on Australian Indigenous cultures
Prepare specialised interpretive content on flora, fauna and landscape
Conduct oral communication in a language other than English

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide responsible service of alcohol
Conduct a product tasting for alcoholic beverages
Provide advice on Australian wines
Process financial transactions

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide arrival and departure assistance
Prepare specialised interpretive content on flora, fauna and landscape
Conduct complex oral communication in a language other than English
Operate commercial vehicle
Load touring equipment and supplies
Coordinate and operate sustainable tourism activities

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Develop and maintain the general and regional knowledge required by guides
Prepare specialised interpretive content on flora, fauna and landscape
Prepare specialised interpretive content on cultural and heritage environments
Conduct complex oral communication in a language other and English
Build client relationships and business networks
Sell tourism products and services

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide first aid in remote situations
Develop and maintain the general and regional knowledge required by guides
Load touring equipment and supplies
Set up and operate a camp site
Operate tours in a remote area
Operate four wheel drive vehicle

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Design and produce business documents
Participate in environmentally sustainable work practices
Operate online information systems
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Source and use information on the tourism and travel industry
Research and share general information on Australian Indigenous cultures
Prepare specialised interpretive content on cultural and heritage environments
Conduct complex oral communication in a language other than English

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Participate in environmentally sustainable work practices
Research and share information on Australian Indigenous cultures
Prepare specialised interpretive content on flora, fauna and landscape
Conduct oral communication in a language other than English