Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system
Construct normal international airfares
Construct promotional international airfares
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Process financial transactions
Build client relationships and business networks
Construct advanced international airfares

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system
Construct normal international airfares
Construct promotional international airfares
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Maintain financial records
Process reservations
Source airfares for domestic flights

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Use a computerised reservations or operations system
Use social media in a business
Prepare financial reports
Establish networks
Lead and manage people

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Source airfares for domestic flights
Construct normal international airfares
Construct promotional international airfares
Provide specialist advice on cruises
Respond to a customer in crisis

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide visitor information
Allocate tour or activity resources
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Use a computerised reservations or operations system
Lead tour groups
Prepare specialised interpretative content on cultural and heritage environments
Prepare and present tour commentaries or activities
Coordinate and operate tours
Operate commercial vehicle

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Source and use information on the tourism and travel industry
Enhance customer service experiences
Develop and manage quality customer service practices
Manage conflict
Interpret financial information
Manage finances within a budget
Prepare and monitor budgets
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Lead tour groups
Prepare and present tour commentaries or activities
Develop and maintain the general and regional knowledge required by guides
Research and share information on Australian Indigenous cultures
Prepare specialised interpretive content on flora, fauna and landscape
Coordinate and operate tours
Manage meetings
Respond to a customer in crisis
Provide first aid
Recruit, select and induct staff
Conduct oral communication in a language other than English

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Source and use information on the tourism and travel industry
Enhance customer service experiences
Develop and manage quality customer service practices
Manage conflict
Interpret financial information
Manage finances within a budget
Prepare and monitor budgets
Lead and manage people
Monitor work operations
Establish and conduct business relationships
Implement and monitor work health and safety practices
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Construct normal international airfares
Construct promotional international airfares
Construct advanced international airfares

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Operate online information systems
Access and interpret product information
Process travel-related documentation
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Provide visitor information
Create and use spreadsheets
Design and produce business documents
Process financial transactions
Participate in environmentally sustainable work practices

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Work effectively with others
Provide first aid in remote situations
SCUBA dive in open water to a maximum depth of 18 metres
Perform diver rescues
Guide a SCUBA dive
Instruct SCUBA diving skills
Prepare and present tour commentaries or activities
Prepare specialised interpretive content on marine environments
Conduct basic oral communication in a language other than English
Provide visitor information
Use social media in a business

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Operate online information systems
Access and interpret product information
Process travel-related documentation
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Provide visitor information
Create and use spreadsheets
Design and produce business documents
Process financial transactions
Participate in environmentally sustainable work practices