Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Source airfares for domestic flights
Construct normal international airfares
Construct promotional international airfares
Provide specialist advice on cruises
Respond to a customer in crisis

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Develop and maintain the general and regional knowledge required by guides
Prepare specialised interpretive content on flora, fauna and landscape
Prepare specialised interpretive content on cultural and heritage environments
Conduct complex oral communication in a language other and English
Build client relationships and business networks
Sell tourism products and services

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide visitor information
Allocate tour or activity resources
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Use a computerised reservations or operations system
Lead tour groups
Prepare specialised interpretative content on cultural and heritage environments
Prepare and present tour commentaries or activities
Coordinate and operate tours
Operate commercial vehicle

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide first aid in remote situations
Develop and maintain the general and regional knowledge required by guides
Load touring equipment and supplies
Set up and operate a camp site
Operate tours in a remote area
Operate four wheel drive vehicle

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Monitor collections for changes in condition
Assist with the staging of public activities and events
Develop and apply knowledge of information and cultural services organisations
Provide visitor information
Provide a briefing or scripted commentary
Sell to the retail customer
Process financial transactions

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Produce simple word processed documents
Create and use spreadsheets
Operate online information systems
Access and interpret product information
Process travel-related documentation
Provide customer information and assistance
Process financial transactions

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Provide customer information and assistance
Work effectively with others
Produce simple word processed documents
Process financial transactions
Communicate in the workplace
Source and present information
Operate online information systems

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Sell to the retail customer
Advise on products and services
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Provide customer information and assistance
Process financial transactions
Conduct basic oral communication in a language other than English

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Provide customer information and assistance
Work effectively with others
Communicate in the workplace
Sell to the retail customer
Operate a ride location
Load and unload a ride
Provide first aid

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Operate online information systems
Access and interpret product information
Process travel-related documentation
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Provide visitor information
Create and use spreadsheets
Design and produce business documents
Process financial transactions
Participate in environmentally sustainable work practices