Training Courses for Hospitality, Travel & Tourism

Remote Area Guide

Skills & Knowledge you will learn View Details

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide first aid in remote situations
Develop and maintain the general and regional knowledge required by guides
Load touring equipment and supplies
Set up and operate a camp site
Operate tours in a remote area
Operate four wheel drive vehicle

Museum Attendant

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Monitor collections for changes in condition
Assist with the staging of public activities and events
Develop and apply knowledge of information and cultural services organisations
Provide visitor information
Provide a briefing or scripted commentary
Sell to the retail customer
Process financial transactions

Office Assistant (Tour Operator)

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Produce simple word processed documents
Create and use spreadsheets
Operate online information systems
Access and interpret product information
Process travel-related documentation
Provide customer information and assistance
Process financial transactions

Receptionist (Events Company)

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Provide customer information and assistance
Work effectively with others
Produce simple word processed documents
Process financial transactions
Communicate in the workplace
Source and present information
Operate online information systems

Retail Assistant (Attraction)

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Sell to the retail customer
Advise on products and services
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Provide customer information and assistance
Process financial transactions
Conduct basic oral communication in a language other than English

Ride Attendant

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Provide customer information and assistance
Work effectively with others
Communicate in the workplace
Sell to the retail customer
Operate a ride location
Load and unload a ride
Provide first aid

Cellar Door Salesperson and Guide

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Operate online information systems
Access and interpret product information
Process travel-related documentation
Provide advice on Australian destinations
Sell tourism products and services
Book supplier products and services
Provide visitor information
Create and use spreadsheets
Design and produce business documents
Process financial transactions
Participate in environmentally sustainable work practices

Marine Tourism Assistant

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Work effectively with others
Provide first aid in remote situations
SCUBA dive in open water to a maximum depth of 18 metres
Perform diver rescues
Guide a SCUBA dive
Instruct SCUBA diving skills
Prepare and present tour commentaries or activities
Prepare specialised interpretive content on marine environments
Conduct basic oral communication in a language other than English
Provide visitor information
Use social media in a business

Visitor Information Officer

Skills & Knowledge you will learn View Details

Reservation Sales Agent (Tour Operator)

Skills & Knowledge you will learn View Details

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Operate online information systems
Access and interpret product information
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Respond to a customer in crisis
Create and use spreadsheets
Process financial transactions
Design and produce business documents

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