Skills & Knowledge you will learn View Details

Establish legal and risk management requirements of small business
Market the small business
Undertake small business planning
Manage small business finances
Coordinate implementation of customer service strategies
Review and maintain a website
Organise the importing and exporting of goods
Establish networks
Manage a small team
Evaluate and develop small business operations

Skills & Knowledge you will learn View Details

Manage meetings
Plan and implement administrative systems
Manage business document design and development
Undertake project work
Develop workplace policy and procedures for sustainability
Manage personal work priorities and professional development
Manage workforce planning
Manage programs that promote personal effectiveness

Skills & Knowledge you will learn View Details

Manage human resources services
Manage recruitment selection and induction processes
Develop and manage performance-management processes
Manage workforce planning
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Manage employee relations
Manage remuneration and employee benefits
Manage separation or termination
Manage mediation processes

Skills & Knowledge you will learn View Details

Manage project scope
Manage project time
Manage project quality
Manage project cost
Manage project human resources
Manage project information and communication
Manage project risk
Manage project integration
Manage project procurement
Manage project stakeholder engagement
Manage personal work priorities and professional development
Build and sustain an innovative work environment

Skills & Knowledge you will learn View Details

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Manage people performance
Plan and manage the flexible workforce
Manage an information or knowledge management system
Interpret market trends and developments
Develop a sales plan

Skills & Knowledge you will learn View Details

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Communicate with influence
Incorporate digital solutions into plans and practices
Manage an information or knowledge management system
Plan, implement and review a quality assurance program
Manage employee relations

Skills & Knowledge you will learn View Details

Communicate effectively as a workplace leader
Lead effective workplace relationships
Lead team effectiveness
Implement operational plan
Report on financial activity
Promote innovation in a team environment
Lead a diverse workforce
Undertake project work
Identify risk and apply risk management processes
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Address customer needs
Lead and facilitate off-site staff

Skills & Knowledge you will learn View Details

Communicate effectively as a workplace leader
Lead effective workplace relationships
Lead team effectiveness
Implement operational plan
Report on financial activity
Build client relationships and business networks
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Develop work priorities
Coordinate implementation of customer service strategies
Address customer needs
Implement customer service standards
Write complex documents

Skills & Knowledge you will learn View Details

Communicate effectively as a workplace leader
Lead effective workplace relationships
Lead team effectiveness
Implement operational plan
Report on financial activity
Build client relationships and business networks
Identify risk and apply risk management processes
Mentor in the workplace
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Coordinate business resources
Develop teams and individuals
Write complex documents

Skills & Knowledge you will learn View Details

Establish legal and risk management requirements of small business
Market the small business
Undertake small business planning
Manage small business finances
Address customer needs
Review and maintain a website
Establish networks
Investigate micro business opportunities
Manage a small team
Evaluate and develop small business operations