Skills & Knowledge you will learn View Details

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Manage people performance
Plan and manage the flexible workforce
Manage an information or knowledge management system
Interpret market trends and developments
Develop a sales plan

Skills & Knowledge you will learn View Details

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Communicate with influence
Incorporate digital solutions into plans and practices
Manage an information or knowledge management system
Plan, implement and review a quality assurance program
Manage employee relations

Skills & Knowledge you will learn View Details

Communicate with community stakeholders
Undertake the roles and responsibilities of a committee or a board member
Review and apply the organisation’s constitution
Conduct organisational strategic planning
Communicate with influence
Monitor organisational finances
Develop processes for the management of breaches in compliance requirements
Manage budgets and financial plans
Recruit and coordinate committee members
Seek and apply for funding opportunities
Manage board or committee and organisational conflict
Establish systems that support innovation

Skills & Knowledge you will learn View Details

Interpret market trends and developments
Design and develop an integrated marketing communication plan
Undertake project work
Coordinate advertising research
Develop a media plan
Manage client account
Manage budgets and financial plans
Originate and develop concepts
Identify and evaluate marketing opportunities
Create mass electronic media advertisements
Lead and manage effective workplace relationships
Research global design trends

Skills & Knowledge you will learn View Details

Interpret market trends and developments
Design and develop an integrated marketing communication plan
Undertake project work
Identify and evaluate marketing opportunities
Establish and adjust the marketing mix
Plan market research
Implement and monitor marketing activities
Conduct a marketing audit
Manage budgets and financial plans
Manage compliance within the marketing legislative framework
Plan e-marketing communications
Mine data to identify industry directions

Skills & Knowledge you will learn View Details

Manage meetings
Plan and implement administrative systems
Manage business document design and development
Undertake project work
Develop workplace policy and procedures for sustainability
Manage personal work priorities and professional development
Manage workforce planning
Manage programs that promote personal effectiveness

Skills & Knowledge you will learn View Details

Integrate customer contact operations in the organisation
Develop a workplace learning environment
Facilitate continuous improvement
Optimise customer engagement operations
Manage customer engagement information
Develop and maintain a service level strategy
Manage customer engagement centre staffing
Manage customer engagement operational costs
Evaluate and review compliance
Support the recruitment, selection and induction of staff

Skills & Knowledge you will learn View Details

Manage meetings
Plan and implement administration systems
Manage business document design and development
Establish and maintain a workgroup computer network
Undertake project work
Manage an information or knowledge management system
Manage people performance
Manage and monitor business or records systems

Skills & Knowledge you will learn View Details

Establish a franchise operation
Manage a franchise operation
Manage establishment of new sites or regions
Manage relationships with franchisees
Manage quality customer service
Manage budgets and financial plans
Manage people performance
Ensure a safe workplace for a work area

Skills & Knowledge you will learn View Details

Manage human resources services
Manage recruitment selection and induction processes
Develop and manage performance-management processes
Manage workforce planning
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Manage employee relations
Manage remuneration and employee benefits
Manage separation or termination
Manage mediation processes