Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Use hygienic practices for food safety
Clean and tidy bar areas
Provide responsible service of alcohol
Operate a bar
Process financial transactions
Prepare and serve non-alcoholic beverages

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Use hygienic practices for food safety
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Serve food and beverage
Process financial transactions
Sell to the retail customer

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Use hygienic practices for food safety
Package prepared foodstuffs
Serve food and beverage
Clean kitchen premises and equipment
Receive and store stock
Transport and store food

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Use hygienic practices for hospitality service
Provide responsible gambling services
Attend gaming machines
Conduct Keno games OR Operate a TAB outlet
Provide visitor information
Process financial transactions

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Use hygienic practices for hospitality service
Provide housekeeping services to guests
Prepare rooms for guests
Clean wet areas
Maintain carpeted floors
Participate in environmentally sustainable work practices

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Use hospitality skills effectively
Interact with customers
Show social and cultural sensitivity
Participate in safe work practices
Use hygienic practices for hospitality service
Provide porter services
Participate in environmentally sustainable work practices
Communicate in the workplace
Provide visitor information
Conduct basic oral communication in a language other than English

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices
Clean and tidy bar areas
Provide responsible service of alcohol
Operate a bar
Provide advice on beers, spirits and liqueurs
Use hygienic practices for hospitality service
Process financial transactions
Receive and store stock
Purchase goods

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices
Use hygienic practices for food safety
Clean and tidy bar areas
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Provide table service of food and beverage
Provide advice on food
Participate in safe food handling practices
Maintain the quality of perishable items

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices
Use hygienic practices for hospitality service
Provide accommodation reception services
Process reservations
Use a computerised reservations or operations system
Provide visitor information
Process financial transactions
Communicate in the workplace
Design and produce business documents

Skills & Knowledge you will learn View Details

Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices
Use hygienic practices for hospitality service
Provide responsible gambling services
Attend gaming machines
Operate a TAB outlet
Conduct Keno games
Deal Poker games
Analyse and report on gaming machine data
Process financial transactions