Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Communicate in the workplace
Work safely
Prepare and document quotations
Respond to customer needs and enquiries in an automotive workplace
Maintain store security
Establish customer requirements of a complex nature
Build customer relations in an automotive workplace
Present automotive products and services for sale
Apply sales procedures in an automotive workplace
Carry out cash and non-cash payment operations
Sell automotive products and services
Promote automotive products and services
Process customer complaints in an automotive workplace
Follow point-of-sale procedures
Participate in continuous improvement
Advise on products and services
Select and supply automotive parts and products
Comply with legal requirements when selling automotive products and services
Use organisation computers or data systems
Apply workplace context to own job
Create a promotional display or stand

Skills & Knowledge you will learn View Details

Build customer relations in an automotive workplace
Manage environmental and sustainability best practice in an automotive workplace
Maintain business image in an automotive workplace
Manage complex customer issues in an automotive workplace
Manage a small team
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Comply with legal aspects of a service and repair contract in an automotive workplace
Maintain quality processes in an automotive workplace
Estimate and quote automotive mechanical and electrical repairs
Mentor in the workplace

Skills & Knowledge you will learn View Details

Identify and report vehicle claim fraud indicators
Provide vehicle loss assessments and identify repair requirements
Provide vehicle total loss assessments
Review vehicle repair quotations
Apply insurance industry knowledge to vehicle loss assessments
Inspect quality of vehicle repair work
Identify and value vehicle salvage
Apply automotive mechanical and electrical knowledge to vehicle loss assessments
Apply automotive body and paint knowledge to vehicle loss assessments
Evaluate vehicle bodywork for damage and identify repair requirements
Evaluate vehicle paintwork for damage and identify refinish requirements
Follow environmental and sustainability best practice in an automotive workplace
Manage complex customer issues in an automotive workplace
Inspect damaged vehicle systems and recommend repairs
Build client relationships and business networks
Lead effective workplace relationships
Use information technology systems

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Communicate in the workplace
Work safely
Prepare and document quotations
Adapt work processes to new technologies in an automotive workplace
Build customer relations in an automotive workplace
Maintain business image in an automotive workplace
Manage complex customer issues in an automotive workplace
Apply sales procedures in an automotive workplace
Carry out cash and non-cash payment operations
Sell automotive products and services
Promote automotive products and services
Process customer complaints in an automotive workplace
Manage quality customer service
Maintain store security
Advise on products and services
Manage complex customer requirements in an automotive workplace
Provide advanced customer service
Interpret technical specifications and manuals
Coordinate visual merchandising activities
Coordinate marketing activities
Adapt work processes to new technologies in an automotive workplace
Resolve routine problems in an automotive workplace
Undertake occupational health and safety activities in the workplace
Facilitate a team
Achieve work outcomes
Provide work skill instruction
Comply with legal requirements when selling automotive products and services
Identify and match uncommon automotive parts
Use enterprise computers or data systems
Manage conflict at work
Coordinate production of brochures and marketing materials

Skills & Knowledge you will learn View Details

Manage environmental and sustainability best practice in an automotive workplace
Manage complex customer issues in an automotive workplace
Contribute to planning and implementing business improvement in an automotive workplace
Manage budgets and financial plans
Manage people performance
Ensure a safe workplace
Manage quality customer service
Develop teams and individuals
Support the recruitment, selection and induction of staff
Manage operational plan
Prepare financial reports
Lead and manage team effectiveness

Skills & Knowledge you will learn View Details

Manage environmental and sustainability best practice in an automotive workplace
Manage complex customer issues in an automotive workplace
Contribute to planning and implementing business improvement in an automotive workplace
Manage budgets and financial plans
Manage people performance
Ensure a safe workplace
Manage quality customer service
Develop teams and individuals
Support the recruitment, selection and induction of staff
Manage relationship with franchisor
Prepare financial reports
Lead and manage team effectiveness

Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Process and record information
Work safely
Inspect vehicle damage and determine repair procedures
Facilitate the development of a new product
Comply with legal aspects of a service and repair contract in an automotive workplace
Develop and document specifications and procedures
Manage budgets and financial plans
Apply statistics to operational processes
Develop and monitor quality systems

Skills & Knowledge you will learn View Details

Work in an automotive administration role
Communicate effectively in an automotive workplace
Write routine texts in an automotive workplace
Use information technology systems
Contribute to quality work outcomes in an automotive workplace
Follow safe working practices in an automotive workplace
Engage the customer
Respond to customer need and enquiries in an automotive workplace
Conduct online transactions in an automotive workplace
Use business technology

Skills & Knowledge you will learn View Details

Respond to customer needs and enquiries in an automotive workplace
Follow safe working practices in an automotive workplace
Present automotive products and services for sale
Promote automotive products and services
Comply with legal requirements when selling automotive products and services
Minimise theft
Assemble new boxed bicycles for retail sale
Sell automotive products and services
Remove, refit and adjust bicycle accessories
Control stock
Build customer relations in an automotive workplace
Use social media tools for collaboration and engagement

Skills & Knowledge you will learn View Details

Respond to customer needs and enquiries in an automotive workplace
Follow safe working practices in an automotive workplace
Present automotive products and services for sale
Promote automotive products and services
Comply with legal requirements when selling automotive products and services
Minimise theft
Sell automotive products and services
Control stock
Follow point-of-sale procedures
Replenish stock
Maintain workplace safety
Merchandise products