Skills & Knowledge you will learn View Details

Participate in environmentally sustainable work practices
Organise and complete daily work activities
Source and use information on the holiday park and resort industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Identify hazards, assess and control safety risks
Maintain hard floor surfaces
Maintain carpeted floors
Clean glass surfaces
Clean ceiling surfaces and fittings
Clean wet areas
Sort and remove waste and recyclable materials
Maintain cleaning storage areas
Clean window coverings
Wash furniture and fittings
Clean premises and equipment
Provide housekeeping services to guests
Prepare rooms for guests

Skills & Knowledge you will learn View Details

Manage conflict
Interpret financial information
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Develop in-house recreational activities
Roster staff
Coordinate production of brochures and marketing materials
Coordinate marketing activities

Skills & Knowledge you will learn View Details

Manage conflict
Interpret financial information
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Sell tourism products and services
Prepare quotations
Use a computerised reservations or operations system
Enhance customer service experiences

Skills & Knowledge you will learn View Details

Manage conflict
Interpret financial information
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Evaluate building and grounds maintenance and development needs
Coordinate building and grounds maintenance and development
Test pool water quality
Tow and site recreational vehicles

Skills & Knowledge you will learn View Details

Manage conflict
Interpret financial information
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Evaluate building and grounds maintenance and development needs
Coordinate building and grounds maintenance and development
Test pool water quality
Purchase goods

Skills & Knowledge you will learn View Details

Manage conflict
Interpret financial information
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Enhance customer service experiences
Roster staff
Purchase goods
Control stock

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Use a computerised reservations or operations system
Address protocol requirements
Provide visitor information
Provide lost and found services
Respond to a customer in crisis
Design and produce business documents
Provide porter services
Provide valet service
Create a promotional display or stand
Source and use information on the tourism and travel industry
Conduct oral communication in a language other than English

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for food safety
Provide responsible service of alcohol
Provide advice on beers, spirits and liqueurs
Provide advice on Australian wines
Provide advice on imported wines
Provide table service of food and beverage
Provide advice on food
Provide advice on food and beverage matching
Plan and monitor espresso coffee service
Address protocol requirements
Roster staff
Purchase goods

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Provide accommodation reception services
Process reservations
Use a computerised reservations or operations system
Provide visitor information
Address protocol requirements
Respond to a customer in crisis
Prepare financial transactions
Roster staff
Conduct oral communication in a language other than English
Maintain financial records
Design and produce business documents

Skills & Knowledge you will learn View Details

Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Provide responsible service of alcohol
Operate a bar
Provide responsible gambling services
Attend gaming machines
Deal Poker games
Conduct Roulette games
Analyse and report on gaming machine data
Roster staff
Purchase goods
Identify hazards, assess and control safety risks
Design and produce business documents