Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Provide responsible service of alcohol
Operate a bar
Provide responsible gambling services
Attend gaming machines
Deal Poker games
Conduct Roulette games
Analyse and report on gaming machine data
Roster staff
Purchase goods
Identify hazards, assess and control safety risks
Design and produce business documents