Bank Customer Service Assistant

Business Clerical & Financial Services

Areas Of Interest: Finance & Banking

Certificate Level: Certificate III

Certificate Name: Certificate III in Financial Services

Certificate Description: Bank Customer Service Assistants are entry level customer service assistants in the financial services industry assisting clients and processing clients transactions.

Code: FNS30115

Work Type: Helping & Advising Organising & Clerical

Skills & Knowledge you will learn

Contribute to health and safety of self and others
Work effectively with others
Use business technology
Work effectively in the financial services industry
Establish client relationship and analyse needs
Develop, present and negotiate client solutions
Provide customer service in a retail agency
Balance retail transactions
Implement customer service standards
Process customer accounts
Process customer transactions
Maintain Automatic Teller Machine (ATM) services
Balance cash holdings

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