Skills & Knowledge you will learn

Provide first aid
Work as a guide
Lead tour groups
Prepare and present tour commentaries or activities
Coordinate and operate tours
Manage extended touring programs
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Participate in safe work practices
Identify hazards, assess and control safety risks
Provide arrival and departure assistance
Prepare specialised interpretive content on flora, fauna and landscape
Conduct complex oral communication in a language other than English
Operate commercial vehicle
Load touring equipment and supplies
Coordinate and operate sustainable tourism activities