Customer Service Assistant (Department Store)

Retail, Sales, Marketing & Customer Service

Areas Of Interest: Retail & Service

Certificate Level: Certificate II

Certificate Name: Certificate II in Retail Services

Certificate Description: As a Customer Service Assistant in a large retail outlet your work would include customer service, operating point-of-sale equipment and using business technology.

Code: SIR20216

Work Type: Persuading & Service

Skills & Knowledge you will learn

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Receive and handle retail stock
Use strategies to respond to routine workplace problems
Organise and maintain the store environment
Follow point-of-sale procedures
Use business technology

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