Skills & Knowledge you will learn

Implement aviation risk management processes
Implement aviation fatigue risk management processes
Manage human factors in aviation operations
Manage shifts, crewing and rostering activities in aviation
Lead team effectiveness
Show leadership in the workplace
Implement operational plan
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Collect, analyse and present workplace data and information
Develop and maintain a safe workplace
Facilitate work teams
Manage personal work priorities and professional development
Promote effective workplace practice
Implement threat and error management strategies
Manage aircraft passengers and cargo
Maintain the safety of people and aircraft
Respond to abnormal and emergency situations in an aircraft
Supervise cabin safety and security
Carry out aircraft business and first class meal and non-alcoholic beverage service
Supervise cabin operations
Monitor and enhance customer service excellence
Provide advanced resuscitation
Apply conflict/grievance solution strategies