Passenger Service Manager

Transport, Logistics & Warehousing

Areas Of Interest: Rail Transport

Certificate Level: Diploma

Certificate Name: Diploma of Rail Operations Management

Certificate Description: Working as a Passenger Service Manager you are responsible for the day to day operational performance, safety and security of rail networks. You provide customer satisfaction by offering assistance and direction to members of the public seeking access to station facilities and utilising services. You will manage the rostering of staff and the scheduling of transport operations

Code: TLI50618

Work Type: Analytic & Scientific Organising & Clerical

Skills & Knowledge you will learn

Manage work health and safety processes
Use internal communication systems for rail industry regulatory compliance
Manage change in the rail safety environment
Respond to notifiable rail safety occurrences
Apply rail safeworking rules and procedures
Apply rail resource management principles
Apply rail communications systems
Manage rail assets and interfaces
Manage rail passenger operations
Manage train crewing and rostering
Manage quality customer service
Manage security awareness
Apply chain of responsibility legislation, regulations and workplace procedures
Control and coordinate incident responses

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Transport, Logistics & Warehousing