Collect, analyse and record information
Deliver and monitor service to customers
Implement new or renewed insurance program for insurance broking clients
Place client insurances with insurers and confirm insurance cover with clients
Provide a claims service to an insurance broking client
Work effectively in the financial services industry
Process customer complaints
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Provide Tier 2 general advice in general insurance
Provide Tier 2 personal advice in general insurance
Maintain business resources