Retail & Service Training Courses - Register Online for Training at Apprenticeship.com.au

Florist

Skills & Knowledge you will learn View Details

Develop drawing skills to communicate ideas
Maintain floristry tools and equipment
Design floristry products
Construct hand tied floristry products
Construct wired floristry products
Construct floristry products with a base medium
Interpret floristry design briefs
Source information on floristry products and services
Work effectively in the floristry industry
Recognise flower and plant materials
Receive and store floristry stock
Prepare and care for floristry stock
Provide quality service to floristry customers
Sell floristry products
Prepare quotations for floristry products
Participate in safe work practices
Maintain financial records
Apply point-of-sale handling procedures
Assemble floristry products
Plan, create and maintain displays
Purchase goods and services

Customer Service Assistant (Timber)

Skills & Knowledge you will learn View Details

Work effectively in the forest and forest products industry
Communicate and interact effectively in the workplace
Follow environmental care procedures
Follow WHS policies and procedures
Interact with customers
Follow point-of-sale procedures
Cut material to length and angles
Dock material to length
Pick and process orders
Operate a forklift
Perform stock control procedures
Sell products and services
Operate retail technology

Vehicle Salesperson (Cars)

Skills & Knowledge you will learn View Details

Respond to customer needs and enquiries in an automotive workplace
Follow environmental and sustainability best practice in an automotive workplace
Resolve routine problems in an automotive workplace
Maintain business image in an automotive workplace
Follow safe working practices in an automotive workplace
Process customer complaints in an automotive workplace
Sell automotive products and services
Promote automotive products and services
Conduct online transactions in an automotive workplace
Comply with legal requirements when selling automotive products and services
Present automotive products and services for sale
Apply sales procedures in an automotive workplace
Determine used motor vehicle stock requirements
Wholesale used motor vehicle stock
Provide vehicle technology information
Identify and plan sales prospects
Present, secure and support sales solutions
Build customer relations in an automotive workplace
Provide information to customers on automotive refinishing products
Follow point-of-sale procedures

Rural Sales Assistant

Skills & Knowledge you will learn View Details

Sell products and services
Deliver and monitor a service to customers
Recommend products and services
Identify sales prospects
Build relationships with customers
Apply environmentally sustainable work practices
Maintain work health and safety processes
Licence to operate a forklift truck
Provide advice on hardware products
Coordinate customer service and networking activities
Merchandise products
Handle bulk materials in storage areas

Gourmet Food Sales Assistant

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Receive and handle retail stock
Advise on food products and services
Follow point-of-sale procedures
Use business technology

Customer Service Assistant (Quick Food)

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Use business technology
Advise on food products and services
Organise and maintain the store environment
Follow point-of-sale procedures

Customer Service Assistant (Department Store)

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Receive and handle retail stock
Use strategies to respond to routine workplace problems
Organise and maintain the store environment
Follow point-of-sale procedures
Use business technology

Checkout Team Worker

Skills & Knowledge you will learn View Details

Engage the customer
Communicate in the workplace to support team and customer outcomes
Work effectively in a service environment
Organise personal work requirements
Advise on products and services
Identify and respond to security risks
Contribute to workplace health and safety
Handle food safely in a retail environment
Use strategies to respond to routine workplace problems
Organise and maintain the store environment
Follow point-of-sale procedures
Use business technology

Pharmacy Sales Assistant

Skills & Knowledge you will learn View Details

Interact with pharmacy customers
Work effectively in a community pharmacy
Use pharmacy practices for infection control
Participate in workplace health and safety
Assist customers with vitamins, minerals and supplements
Assist customers with oral care products
Sell to the retail customer
Advise on beauty products and services
Follow point-of-sale procedures
Balance and secure point-of-sale terminal
Organise and maintain the store environment
Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

Pharmacy Assistant (Large Pharmacy)

Skills & Knowledge you will learn View Details

Interact with pharmacy customers
Work effectively in a community pharmacy
Use pharmacy practices for infection control
Participate in workplace health and safety
Assist customers with vitamins, minerals and supplements
Assist customers with oral care products
Sell to the retail customer
Assist customers with skin and anti-fungal products
Receive and handle retail stock
Follow point-of-sale procedures
Balance and secure point-of-sale terminal
Organise and maintain the store environment

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