Assistant Sales Manager (Recreational Vehicles)

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Areas Of Interest:   Sales, Parts & Customer Service
Certificate Level:  Certificate IV
Certificate Name:  Certificate IV in Recreational Vehicle and Accessories Retailing
Certificate Description:  Assistant Sales Managers oversight the sales of recreational vehicles and accessories within retail outlets. They lead the sales teams who sell motor homes, caravans, camper trailers, slide-ons and fifth wheelers.
Code:  MSM41115
Work Type:  Persuading & Service

Skills & Knowledge you will learn

Participate in environmentally sustainable work practices
Communicate in the workplace
Work safely
Prepare and document quotations
Adapt work processes to new technologies in an automotive workplace
Build customer relations in an automotive workplace
Maintain business image in an automotive workplace
Manage complex customer issues in an automotive workplace
Apply sales procedures in an automotive workplace
Carry out cash and non-cash payment operations
Sell automotive products and services
Promote automotive products and services
Process customer complaints in an automotive workplace
Manage quality customer service
Maintain store security
Advise on products and services
Manage complex customer requirements in an automotive workplace
Provide advanced customer service
Interpret technical specifications and manuals
Coordinate visual merchandising activities
Coordinate marketing activities
Adapt work processes to new technologies in an automotive workplace
Resolve routine problems in an automotive workplace
Undertake occupational health and safety activities in the workplace
Facilitate a team
Achieve work outcomes
Provide work skill instruction
Comply with legal requirements when selling automotive products and services
Identify and match uncommon automotive parts
Use enterprise computers or data systems
Manage conflict at work
Coordinate production of brochures and marketing materials