Skills & Knowledge you will learn

Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Use a computerised reservations or operations system
Address protocol requirements
Provide visitor information
Provide lost and found services
Respond to a customer in crisis
Design and produce business documents
Provide porter services
Provide valet service
Create a promotional display or stand
Source and use information on the tourism and travel industry
Conduct oral communication in a language other than English