Skills & Knowledge you will learn

Participate in environmentally sustainable work practices
Communicate in the workplace
Work safely
Prepare and document quotations
Respond to customer needs and enquiries in an automotive workplace
Maintain store security
Establish customer requirements of a complex nature
Build customer relations in an automotive workplace
Present automotive products and services for sale
Apply sales procedures in an automotive workplace
Carry out cash and non-cash payment operations
Sell automotive products and services
Promote automotive products and services
Process customer complaints in an automotive workplace
Follow point-of-sale procedures
Participate in continuous improvement
Advise on products and services
Select and supply automotive parts and products
Comply with legal requirements when selling automotive products and services
Use organisation computers or data systems
Apply workplace context to own job
Create a promotional display or stand