Skills & Knowledge you will learn

Respond to customer needs and enquiries in an automotive workplace
Follow environmental and sustainability best practice in an automotive workplace
Resolve routine problems in an automotive workplace
Maintain business image in an automotive workplace
Follow safe working practices in an automotive workplace
Process customer complaints in an automotive workplace
Sell automotive products and services
Promote automotive products and services
Conduct online transactions in an automotive workplace
Comply with legal requirements when selling automotive products and services
Present automotive products and services for sale
Apply sales procedures in an automotive workplace
Determine used motor vehicle stock requirements
Wholesale used motor vehicle stock
Provide vehicle technology information
Identify and plan sales prospects
Present, secure and support sales solutions
Build customer relations in an automotive workplace
Provide information to customers on automotive refinishing products
Follow point-of-sale procedures