Customer Services Representative

Business Clerical & Financial Services

Areas Of Interest: Call Centre Operations

Certificate Level: Certificate III

Certificate Name: Certificate III in Customer Engagement

Certificate Description: Working as a Customer Services Representative you would be working with multiple communication channels, receiving and responding to customer requests and handling customer complaints.

Code: BSB30215

Work Type: Organising & Clerical Persuading & Service

Skills & Knowledge you will learn

Lead and manage effective workplace relationships
Develop and use emotional intelligence
Manage operational plan
Lead and manage team effectiveness
Manage quality customer service
Manage budgets and financial plans
Build and sustain an innovative work environment
Communicate with influence
Incorporate digital solutions into plans and practices
Manage an information or knowledge management system
Plan, implement and review a quality assurance program
Manage employee relations

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