Sales Consultant

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Areas Of Interest:   Call Centre Operations
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Customer Engagement
Certificate Description:  As a Sales Consultant you would both initiate and respond to customer telephone and other information system enquiries about products and services and promote and sell the organisation's goods and/or services.
Code:  BSB30215
Work Type:  Organising & Clerical Persuading & Service

Skills & Knowledge you will learn

Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Conduct customer engagement
Conduct a telemarketing campaign
Provide sales solutions to customers
Conduct outbound customer engagement
Present, secure and support sales solutions
Show leadership in the workplace
Apply knowledge of WHS laws in the workplace
Identify opportunities for cross-selling products and services