Skills & Knowledge you will learn

Conduct individual work within a compliance framework
Assess credit applications
Establish and maintain appropriate security
Manage and recover bad and doubtful debts
Utilise the legal process to recover outstanding debt
Manage overdue customer accounts
Resolve disputes
Apply principles of professional practice to work in the financial services industry
Implement risk management strategies
Conduct customer engagement
Implement customer service standards
Contribute to health and safety of self and others