Customer Service Manager (Public Sector)

Gardening, Farming, Animals & Environment

Areas Of Interest: Clerical & Administration

Certificate Level: Diploma

Certificate Name: Diploma of Government

Certificate Description: Employees undertake section and supervisory responsibilities in a frontline client service government agency such as welfare support, local council services or revenue collection.

Code: PSP50116

Work Type: Organising & Clerical Persuading & Service

Skills & Knowledge you will learn

Promote the values and ethos of public service
Promote diversity
Use complex workplace communication strategies
Promote compliance with legislation in the public sector
Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Develop client services
Manage conflict
Provide leadership
Coordinate resource allocation and usage
Manage performance
Support workplace coaching and mentoring

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