Skills & Knowledge you will learn

Develop and implement service programs
Develop workplace communication strategies
Analyse impacts of sociological factors on clients in community work and services
Manage and promote diversity
Manage legal and ethical compliance
Facilitate workplace debriefing and support processes
Reflect on and improve own professional practice
Manage work health and safety
Assess co-existing needs
Coordinate complex case requirements
Develop, facilitate and review all aspects of case management
Provide case management supervision
Undertake case management in a child protection framework
Provide systems advocacy services
Support counselling clients in decision-making processes
Plan and conduct group activities