Skills & Knowledge you will learn

Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for food safety
Provide responsible service of alcohol
Provide advice on beers, spirits and liqueurs
Provide advice on Australian wines
Provide advice on imported wines
Provide table service of food and beverage
Provide advice on food
Provide advice on food and beverage matching
Plan and monitor espresso coffee service
Address protocol requirements
Roster staff
Purchase goods