Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Use hygienic practices for hospitality service
Provide accommodation reception services
Process reservations
Use a computerised reservations or operations system
Provide visitor information
Address protocol requirements
Respond to a customer in crisis
Prepare financial transactions
Roster staff
Conduct oral communication in a language other than English
Maintain financial records
Design and produce business documents