Front Office Supervisor (Resort)

training img
Areas Of Interest:   Accommodation Services
Certificate Level:  Certificate IV
Certificate Name:  Certificate IV in Holiday Parks and Resorts
Certificate Description:  As a Front Office Supervisor you would work in the front office of resorts where they provide leadership and coaching to others. Your duties would include managing all aspects of front desk reception and bookings as well as liaising with customers, rostering staff and operational and budget management. Note – Entry requirements apply.
Code:  SIT40316
Work Type:  Organising & Clerical Persuading & Service

Skills & Knowledge you will learn

Manage conflict
Interpret financial information
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Sell tourism products and services
Prepare quotations
Use a computerised reservations or operations system
Enhance customer service experiences