Front Desk Receptionist

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Areas Of Interest:   Cafe, Restaurant & Bar Operations
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Hospitality
Certificate Description:  As a Front Desk Receptionist you would look after the needs of guests on arrival and during their stay in hotels or motels. Your duties would include informing guests about the hotel or motels' facilities, policies and procedures and providing tourist information to guests.
Code:  SIT30616
Work Type:  Helping & Advising Organising & Clerical

Skills & Knowledge you will learn

Work effectively with others
Source and use information on the hospitality industry
Work effectively in hospitality service
Provide service to customers
Show social and cultural sensitivity
Coach others in job skills
Participate in safe work practices
Use hygienic practices for hospitality service
Provide accommodation reception services
Process reservations
Use a computerised reservations or operations system
Provide visitor information
Process financial transactions
Communicate in the workplace
Design and produce business documents