Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Design and produce business documents
Participate in environmentally sustainable work practices
Operate online information systems
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Process travel-related documentation
Use a computerised reservations or operations system