Reservation Sales Agent (Tour Operator)

Hospitality, Travel & Tourism

Areas Of Interest: Travel Bookings

Certificate Level: Certificate III

Certificate Name: Certificate III in Tourism

Certificate Description: Reservation Sales Agents provide advice and sell tourism products and services. In this role you would prepare quotations, conduct online transactions, process reservations, book supplier services and use computerised reservations or operations systems.

Code: SIT30116

Work Type: Helping & Advising Persuading & Service

Skills & Knowledge you will learn

Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Operate online information systems
Access and interpret product information
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Respond to a customer in crisis
Create and use spreadsheets
Process financial transactions
Design and produce business documents

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Hospitality, Travel & Tourism