Reservation Sales Supervisor (travel)

Hospitality, Travel & Tourism

Areas Of Interest: Travel Bookings

Certificate Level: Certificate IV

Certificate Name: Certificate IV in Travel and Tourism

Certificate Description: As a Reservation Sales Supervisor you would work in travel reservations providing information, advice and booking services for the full range of both domestic and international travellers via a range of modes such as online, face to face and over the phone. In this role you would supervise sales teams and control reservations or operations.

Code: SIT40116

Work Type: Organising & Clerical Persuading & Service

Skills & Knowledge you will learn

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Access and interpret product information
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Book supplier products and services
Use a computerised reservations or operations system
Use social media in a business
Prepare financial reports
Establish networks
Lead and manage people

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Hospitality, Travel & Tourism