Skills & Knowledge you will learn

Source and use information on the tourism and travel industry
Enhance customer service experiences
Show social and cultural sensitivity
Manage conflict
Interpret financial information
Coach others in job skills
Implement and monitor work health and safety practices
Provide advice on international destinations
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Process reservations
Process travel-related documentation
Use a computerised reservations or operations system
Source airfares for domestic flights
Construct normal international airfares
Construct promotional international airfares
Provide specialist advice on cruises
Respond to a customer in crisis