Help Desk Officer

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Areas Of Interest:   Client Support
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Information, Digital Media and Technology
Certificate Description:  Implement and monitor environmentally sustainable work practices Participate effectively in WHS communication and consultation processes Work and communicate effectively in an ICT environment Create user documentation Install and optimise operating system software Run standard diagnostic tests Operate application software packages Implement system software changes Connect internal hardware components Care for computer hardware Provide basic system administration Provide ICT advice to clients Maintain equipment and software Review and maintain a website Use social media tools for collaboration and engagement Comply with organisational requirements for protection and use of intellectual property Migrate to new technology
Code:  ICT30118
Work Type:  Analytic & Scientific Persuading & Service

Skills & Knowledge you will learn

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Provide ICT advice to clients
Maintain equipment and software
Review and maintain a website
Use social media tools for collaboration and engagement
Comply with organisational requirements for protection and use of intellectual property
Migrate to new technology