Skills & Knowledge you will learn

Contribute to implementing and maintaining WHS consultation and participation process
Implement and monitor environmentally sustainable work practices
Determine and confirm client business requirements
Create technical documentation
Contribute to copyright, ethics and privacy in an ICT environment
Install, configure and secure a small office or home office network
Identify and resolve client ICT problems
Action change requests
Configure and troubleshoot operating system software
Connect, maintain and configure hardware components
Evaluate system status
Support users and troubleshoot desktop applications
Locate and troubleshoot ICT equipment, system and software faults
Configure a desktop environment
Support small scale ICT projects
Provide one-to-one instruction
Identify, evaluate and apply current industry-specific technologies to meet industry standards
Participate in ICT services
Implement maintenance procedures
Provide first-level remote help-desk support
Deploy software to networked computers
Create basic databases