Network Support Officer

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Areas Of Interest:   Client Support
Certificate Level:  Certificate III
Certificate Name:  Certificate III in Information, Digital Media and Technology
Certificate Description:  Working as a Network Support Officer you will assist in maintaining communications, program installation, customisation and basic administration. You may assist users who are connected to local networks, to larger distributed mainframe systems and to the internet.
Code:  ICT30118
Work Type:  Analytic & Scientific Persuading & Service

Skills & Knowledge you will learn

Implement and monitor environmentally sustainable work practices
Participate effectively in WHS communication and consultation processes
Work and communicate effectively in an ICT environment
Create user documentation
Install and optimise operating system software
Run standard diagnostic tests
Operate application software packages
Implement system software changes
Customise packaged software applications for clients
Connect internal hardware components
Care for computer hardware
Provide basic system administration
Provide ICT advice to clients
Maintain equipment and software
Review and maintain a website
Use social media tools for collaboration and engagement
Migrate to new technology