Network Support Technician

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Areas Of Interest:   Client Support
Certificate Level:  Certificate IV
Certificate Name:  Certificate IV in Information Technology Support
Certificate Description:  Network Support Technicians undertake technical network, client or product support and help desk activities and assist users who are connected to in-house networks (such as local area networks), larger distributed mainframe systems and to the internet.
Code:  ICT40215
Work Type:  Analytic & Scientific Persuading & Service

Skills & Knowledge you will learn

Contribute to implementing and maintaining WHS consultation and participation process
Implement and monitor environmentally sustainable work practices
Determine and confirm client business requirements
Create technical documentation
Contribute to copyright, ethics and privacy in an ICT environment
Install, configure and secure a small office or home office network
Identify and resolve client ICT problems
Action change requests
Install and manage a server
Install, operate and troubleshoot a small enterprise branch network
Build a small wireless local area network
Install, configure and test network security
Relate to clients on a business level
Provide one-to-one instruction
Provide first-level remote help-desk support
Support different operating systems
Develop workplace policy and procedures for sustainability
Identify, evaluate and apply current industry-specific technologies to meet industry standards
Install, configure and test a router
Implement maintenance procedures
Configure a desktop environment
Install thin client applications for power over ethernet