Skills & Knowledge you will learn

Determine and confirm client business requirements
Contribute to copyright, ethics and privacy in an ICT environment
Address cyber security requirements
Implement WHS, environmental sustainability and anti-discrimination practices in an ICT workplace
Identify and evaluate emerging technologies and practices
Automate processes
Support small scale ICT projects
Identify and resolve client ICT problems
Provide first-level remote help desk support
Use online learning tools
Relate to clients on a business level
Provide one-to-one instruction
Manage network and data integrity
Install, operate and troubleshoot a small enterprise branch network
Test applications
Analyse software requirements
Maintain website information standards
Create website testing procedures
Ensure basic website security
Ensure website access and useability